Gull Lake Sewer & Water Authority (GLSWA) is a public body, funded through user fees and intergovernmental agreements with no taxing authority. The Board of Commissioners is represented by one designated official from each of the supporting townships: Barry Township, Cooper Township, Prairieville Township, Richland Township and Ross Township.
Gull Lake Sewer & Water Authority (GLSWA) is committed to doing everything within its capacity to provide safe, reliable, and high-quality wastewater and water services while meeting or exceeding all regulatory requirements, acting in fairness to our stakeholders, and dedicated to being collaborative with partners to benefit our authority, and fiscally responsible in our operations.
GLSWA employs four main considerations in strategic planning; financial, customer perspective, internal process and development, and learning and education. These factors affect the ability to provide and plan for services, resources, staffing and projects related to public wastewater and water systems. Planning strategic goals improves performance, stimulates forward thinking, clarifies future direction, and builds teamwork and expertise.
Demonstrate fiscal responsibility through financial reporting, sustainable growth, and cost sharing programs. Maintain an annual budget to support current operations, investment in preventive maintenance, and capital investment, while retaining $1M in cash assets to self-fund emergency repairs.
Ensure staff is effectively communicating and understanding the organization’s goals and represents GLSWA with the highest customer standards. Provide excellent service through education, quick response time, reliable services, good communication and cooperation.
Maintain, plan and develop public wastewater and water systems. Employ a capital improvement plan (CIP) utilizing industry standard repair and replacement practices to enhance the service life of the systems.
Communication and education of stakeholders are important factors in successful utility management. Employ training modules for Board Members and employees for successful implementation of both short-term and long-term goals. Improve communication with stakeholders and the public.
The Strategic Goals, which are continuously reviewed and revised are measured against the key factors.
Develop a work order system that incorporates office staff as well as field staff, closing the loop from start to finish in communication, invoicing, payables, and tracking.
Board Member Training
Implement annual training for all Board members to review the organizations Mission Statement, Strategic Planning, Role of the Board Members, Fiscal Responsibility Overview, Meeting Decorum & Roberts Rules of Order, By Laws and Noteworthy Rules.
Staff Training
Develop employee success training and succession planning for all positions. Training includes job duties as well as company goals and performance measures.
Work with stakeholders to plan for future water services and/or updated current planning efforts. Define current and future services.
Update and improve the website (glswa.org) to provide educational information, FAQ’s, streamline menus, streamline online payments, improve transparency and make information easier to find.
Identify cost sharing program / inter-governmental agreements to support GLSWA investments in assets and employees & review cost management.
Executive Director
John Crumb
Executive Assistant
Heather Mezo
Office Manager
Leslee Schnepp
Billing Coordinator
Laurie Beelick
Field Services Manager
Aaron Grogg
Water Services Manager
Bill Bresson
Field Technician 1
Dave Quick
Fiel
Executive Director
John Crumb
Executive Assistant
Heather Mezo
Office Manager
Leslee Schnepp
Billing Coordinator
Laurie Beelick
Field Services Manager
Aaron Grogg
Water Services Manager
Bill Bresson
Field Technician 1
Dave Quick
Field Technician 2
Jerry Pierman
Field Technician 3
Dan Kramer
Field Technician 4
Tim Maxwell
Field Technician 5
Chad King
Barry Township Supervisor
Barry Bower
Prairieville Township Supervisor
Jim Stoneburner
Richland Township Supervisor
Bear Priest
Ross Township Supervisor
Christina Hutchings
Cooper Township Supervisor
Jeff Sorenson